WE ARE OPEN
As everyone is aware these are unprecedented times and we are currently experiencing very high demand. Our warehouse team and couriers are working extremely hard to deliver your parcels on time, whilst adhering to strict safety guidelines. The majority of orders are arriving within 7-15 working days, however some parcels are taking 1-2 days longer to arrive. As always we are on hand to help, please contact us if you have a query.
Order & Shipping Policy
We ship to US only. Your shipping charge or service may vary depending on the weight of your package. The shipping cost will be calculated before you complete your order.
Delivery Time:
Standard 4-6 business day shipping
Expedited 2-3 business day shipping
Refunds
We take great pride in our products, and we hope you’re delighted with your purchase from Topjum. If for any reason you are not 100% satisfied, you may return your merchandise purchased online within 30 days from the date of delivery to return your merchandise for a different size or store credit. Shipping charges will apply to mail-in exchanges.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.